Australia’s first regional myGov shopfront was officially opened in Albury today.
Federal Minister for Human Services Senator the Hon Marise Payne and Federal Member for Farrer the Hon Sussan Ley formally opened the fully refurbished shopfront this morning.
Minister Payne said the innovative new shopfront brings together staff from the Department of Human Services and the Australian Taxation Office (ATO) to help Border residents use the digital services on offer from both agencies.
“In the first week it was open more than 2300 customers visited Albury’s myGov shopfront,” Minister Payne said.
“The upgrade to services follows the successful roll-out of four digital-focused myGov Shopfronts in the Brisbane, Sydney, Perth and Adelaide CBDs.
“It is fantastic to be onsite in Albury to open regional Australia’s first myGov shopfront – which is certainly matching the capital city sites in terms of facilities and popularity.”
Federal Member for Farrer the Hon Sussan Ley said the service centre had gained two dedicated learning hubs where staff can show customers how to connect to government mobile apps.
“myGov is a key element of transforming the way people do business with government, and is meeting a growing demand for digital services from government,” Minister Ley said.
“Staff can also help customers to create a myGov account and help them link it to government services including Medicare, ATO, Centrelink, JobSearch, Personally Controlled eHealth Record, My Aged Care, Child Support, and the Department of Veterans’ Affairs.
“The shopfront also offers videoconferencing technology to connect customers with specialist staff, and undertakes citizenship testing on behalf of the Department of Immigration and Border Protection.”
The myGov Albury regional shopfront at 430 Wilson Street is open Monday to Friday, from 8:30am to 4:30pm. Face-to-face Centrelink, Medicare and ATO services will still be available for customers who have more complex enquiries.